Monday to Saturday
9AM – 5PM
11AM – 4PM
If you have issues booking, please contact our Showroom on (03) 9882 0861
I was very nervous at first as I only had a couple weeks till I leave for NZ and was afraid my dress would not be ready in time. Kathy gave me a date of 30th November (only 2 weeks) and it was finished!!! I had also purchased my dress from a different bridal store so I am extremely grateful they are able to purchase dresses purchased elsewhere.
Kathy and Maria were so lovely and I highly recommend coming here to try/purchase/alter a wedding dress. I wish I knew about this store when I started looking for a wedding dress!
Ordering, Shipping & Returns
To place an order, send us an enquiry on the item/s you are interested in and we will send you your payment options and details to proceed.
Once goods have been paid for, your package will be dispatched.
FREE shipping Australia wide for orders over $80
We will send items via Australia Post and each order will have a tracking number
Flat rate of $10 on all orders under $80 for Regular Post or $15 for Express Post
Click & Collect can also be organised. Once payment is made you can arrange to pick up your goods from our showroom at 480 Riversdale Rd Hawthorn East.
In the unlikely event you are not 100% happy with your purchase, you can send it back to us within 7 days of the shipping date and we will be happy to provide you a store credit to the value of the amount paid for the item(s).
To return an item, all you need to do is contact us via email at [email protected] within 2 days of receipt of delivery to obtain a return authorization number (RAN). Please title the email “Return Credit Enquiry” and send your email to [email protected].
Once we receive your email we will review your request and reply with a Return Authority Number (RAN) if a return is allowed. Once authority for you return has been approved, please proceed to send the item back to us, with a tracking number and fully insured (at your cost). If the parcel isn’t sent with a tracking number and is lost, we cannot provide a credit/refund for the purchase. We must receive your returned item(s) within 7 days of the original shipping date. If we receive your item after 7 days of the date of shipping, we may refuse the return and will offer to ship it back to you (at your expense). To receive a credit or refund for a returned item, the item must be in new and unused condition (meaning no scratches, marks or damage, and no alteration or resizing of the item). The item must also be included with all the original undamaged packaging and materials. We will inspect the item/s upon receipt to ensure that the goods are in a new and unused condition before a credit or refund is issued. If the item has been damaged or used (or different from it’s original state) no credit/refund and will be issued and the cost of sending it back to you is at your cost.
If you have purchased an item which is damaged or faulty at the time of receipt, we will:
- ask you to send us a picture of the fault / damaged item; and
- offer to exchange the item free of charge (if stock is still available) or
- offer to provide a full refund for the cost of the item plus the shipping charges.
If we require the item to be returned, then Eternal Weddings will pay for the return shipping costs. Refunds will be in the form of the original payment (eg credit card, bank transfer)
‘Sale’ items are considered Final Sale and are unable to be returned or exchanged, so please choose carefully. If you are unsure of whether an item can be returned for an exchange, please ask before you proceed with the sale.
Any questions, please feel free to ask.